In a previous post, I said that two payments from my checking account to my HEL account had gotten lost somehow. I called customer service twice and couldn't seem to get them to understand exactly what the problem was. I thought it was simple enough. I made a payment and it didn't get applied to my account, but they just didn't get it.
So today I went to the bank in person. The bank person called the loan department and it turned out that after my last call, they though I was saying that the payment had gone to the wrong account, so they cut a check and mailed the money back to me. The check supposedly was mailed yesterday so I should have it tomorrow or the next day. The person at the bank just said to bring the check in and she'll apply it to the loan principal.
Update on funds transfer
August 2nd, 2007 at 05:54 pm
August 2nd, 2007 at 06:14 pm 1186078485
August 3rd, 2007 at 12:30 am 1186101027
August 3rd, 2007 at 01:42 am 1186105370
August 4th, 2007 at 01:38 am 1186191506