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Nothing is ever simple - appliance issue

October 23rd, 2019 at 05:33 pm

We bought a new dishwasher last week. They came yesterday to install it. The guy took half a step into the kitchen and said, "I can tell you right now it won't fit." We have a ceramic tile floor and there is a drop off at the end of the tiles to the floor where the dishwasher sits. It's been like that since we bought the house 25 years ago. This will be the 3rd dishwasher going into the exact same space. Previous installers thought the same thing and then proceeded to install it just fine.

Nope. This guy was convinced it wouldn't work and wasn't even willing to try. Back I went to the store today to complain. They said I had to contact the installation service directly as it's a third party.

I called them and the guy I spoke to actually seemed pretty good. He understood the issue and seemed surprised that the installer didn't even attempt to do the work. He said he'd seek out another installer and get back to me, which he did a short time later. He gave me his direct line if we need him and gave me the name of the new guy. We're just waiting for that guy to call and schedule to come out. Hopefully he can do it with no further issue. Otherwise I'm going to have to go to Lowe's again and have them refund what we paid for installation. I have a friend who has already said he'd be happy to install it if it comes to that. So still on hold at the moment to see what the final outcome will be.

5 Responses to “Nothing is ever simple - appliance issue”

  1. Sue Says:

    I hope the next installer will get it done for you. When I bought my washer & dryer replacements last year, I elected to go with a company that provided delivery and installation rather than purchase them where I would have to get a third party to install. It just seemed less of a hassle factor for me.

  2. creditcardfree Says:

    Good luck!! A dishwasher really isn't that hard to install. You might consider looking up YouTube videos. I actually pulled one of ours out and repaired it twice.

  3. rob62521 Says:

    Hope this works out. It seems every time we know someone who has bought a new dishwasher lately, there has been a problem getting it installed. I'm praying mine holds for awhile longer.

  4. GoodLiving Says:

    In our new place, we have a stove and a fridge in an incredibly tight space and I wonder when it comes time to replace the appliances, what we'll be dealing with. I sure hope we don't have an issue. I hope yours resolves quickly.

  5. disneysteve Says:

    The new installer called this evening and we set it up for Monday afternoon. He was available tomorrow but I work 9-9 and would really like to be there. Another week with no dishwasher but hopefully he'll be able to do it.

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